Justice, Opportunity and Shared Wealth for all South Australians

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Energy, Water & Climate Change

Minor and Intermediate Retailers Research and Advocacy Project (SAFCA)

1 November 2017

Many South Australians receive their water and sewerage services from minor and intermediate size providers. These providers are mainly in regional South Australia, with approximately 5,700 customers receiving drinking water and 89,000 people serviced by either a Community Wastewater Management System (CWMS) or Septic Tank Effluent Drainage Service (STEDS).
 

Restricted Water Customer Research Report

31 October 2017

Restricted Water Customer Research Report

SACOSS commissioned Urbis to undertake research to better understand the profile of people who have had their water restricted, as well as the impact restriction has had on their lives. Through a series of in-depth interviews with customers and key stakeholders, this report also seeks to identify opportunities to strengthen and enhance support provided to those who have had, or are at risk of having, their water restricted.

Water Consumers with a Disability Research Project (JFA Purple Orange)

30 June 2017

JFA Purple Orange conducted face-to-face interviews and an online survey of 129 South Australian residential water customers living with a disability (or have a family member living with a disability) to understand issues faced in terms of use of water, cost and quality of access to water.
 

Annual SACOSS Briefing to the Minister for Communities and Social Inclusion: Water Pricing Issues Affecting South Australian Consumers

28 June 2017

Annual SACOSS Briefing to the Minister for Communities and Social Inclusion: Water Pricing Issues Affecting South Australian Consumers

The Minister for Communities and Social Inclusion and SACOSS have entered into a Service Agreement where SACOSS is funded to deliver the Consumer Advocacy and Research Fund (CARF) Program. As part of this Agreement, SACOSS is required to provide an annual briefing to the Minister about water pricing issues affecting South Australian consumers. This briefing fulfills this output.

Regulatory Arrangements for Embedded Networks: Snapshot of stakeholder positions

26 June 2017

Regulatory Arrangements for Embedded Networks: Snapshot of stakeholder positions

This report outlines the various positions of key stakeholders as articulated in submissions regarding regulatory arrangements for embedded networks. It provides an overview of the different perspectives in play, as well as an important insight into possible future reform directions.

Review of the Australian Energy Regulator's and Essential Services Commission of Victoria's Frameworks for Customers Facing Payment Difficulties

24 April 2017

Review of the Australian Energy Regulator's (AER) and Essential Services Commission of Victoria's (ESC) Frameworks for Customers Facing Payment Difficulties

This report provides an assessment of the ESC’s Victorian Hardship Review Final Report and the AER’s Sustainable Payments Framework. It will consider whether the revised regulatory arrangements provide a sustainable solution that encourages customer choice and agency in the future.

Looking Around the Corner: A discussion on Current South Australian Power System Risks

4 February 2016

Looking Around the Corner: A discussion on Current South Australian Power System Risks.

The South Australian Council of Social Service (SACOSS) has been active in South Australian energy market matters for some time, especially in relation to consumer protection, retail pricing and network determinations, but has not generally commented on issues associated with NEM (National Energy Market) wholesale markets … until now.

Better Solutions for Helping Customers with Financial Difficulties: Energy and Water

1 January 2016

Better Solutions for Helping Customers with Financial Difficulties: Energy and Water.  A cross-sector approach to supporting vulnerable consumers.

Download: Better Solutions for Helping Customers with Financial Difficulties: Energy and Water

The Retail and Exemption Framework: Emerging Issues for Consumers

31 December 2015

The Retail and Exemption Framework: Emerging Issues for Consumers.  A report on the growing concern with consumer protection arrangements for exempt consumers.

This report focuses on the retail and network exemption framework. On-sellers and embedded network operators (who are usually one and the same person) are granted an exemption by the Australian Energy Regulator (AER) from obtaining a retailer authorisation, and (separately) an exemption from registration with the Australian Energy Market Operator (AEMO) as a distribution business.

Demand Tariffs in South Australia: Report of Consumer Consultations

24 October 2015

In early October  SACOSS held a series of face to face consultations with consumers and consumer representatives to consider SA Power Networks’  (SAPN)  proposed demand tariffs. The aim of these consultations was to inform consumers of the proposed changes and to document their response. These consultations were supplemented by telephone interviews with business consumer 
representatives.