Justice, Opportunity and Shared Wealth for all South Australians

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Energy, Water & Climate Change

Annual SACOSS Briefing to the Minister for Human Services 2018-19: Water Pricing Issues Affecting South Australian Consumers

30 June 2019

The South Australian Council of Social Service (SACOSS) is responsible for delivering the Consumer Advocacy and Research Fund (CARF) Program through the Department of Human Services. As part of the Service Agreement, SACOSS is required to provide an annual briefing to the Minister for Human Services (“Minister”) about water pricing issues affecting South Australian consumers. This briefing paper fulfills this requirement.

Annual SACOSS Briefing to the Minister for Energy 2018-19: Energy Pricing Issues Affecting South Australian Consumers

30 June 2019

As per the funding agreement with the Minister for Energy and Mining (“Minister”) for the Residential Energy Consumers Representation in Energy Regulatory Determinations, Policy Making and Market Monitoring/Development Project, SACOSS is required to provide an
annual briefing to the Minister about energy pricing issues that affect South Australian consumers. The briefing is to include provision of an ongoing comparison between South Australia and Victoria as a benchmarking tool. This paper fulfills this annual briefing output.

Achieving Water Security for Sustainable Farming Families and Communities Project

1 April 2019

Researchers from UniSA undertook research to improve the sustainability of SA's farming families by delivering guidance on enhancing policy elements for safe and sustainable water storage in an important but often overlooked asset in SA's rural landscape - farm dams. 

The following report presents the results of three phases of research that develops and tests a Water Equity Typology (WET) Model for South Australian to better understand decision making and behaviour of farmers with respect to their dams. 

Multicultural South Australian Water Consumer Project

5 December 2018

Colmar Brunton conducted 40 in-depth interviews with water consumers from across metropolitan and regional South Australia to document the particular issues arising for SA consumers from culturally and linguistically diverse (CALD) backgrounds, in respect to the use, cost, quality and access to water in order to better understand, support and service their needs.

This project was funded under the Consumer Advocacy Research Fund (CARF).

Consumer Engagement and Regulatory Determinations: Report on a 2018 United Kingdom Study Tour

5 October 2018

Consumer Engagement and Regulatory Determinations: Report on a 2018 United Kingdom Study Tour

Download: Consumer Engagement and Regulatory Determinations: Report on a 2018 United Kingdom Study Tour

Effectiveness of Supports for Customers Experiencing Payment Difficulties: strengthening protections for customers under the NECF

30 June 2018

Effectiveness of Supports for Customers Experiencing Payment Difficulties: strengthening protections for customers under the NECF

Download: Effectiveness of Supports for Customers Experiencing Payment Difficulties: strengthening protections for customers under the NECF

South Australian Water Concessions: Relative Values and Impact of Housing Tenure

26 June 2018

South Australian Water Concessions: Relative Values and Impact of Housing Tenure

Minor and Intermediate Retailers Research and Advocacy Project (SAFCA)

1 November 2017

Many South Australians receive their water and sewerage services from minor and intermediate size providers. These providers are mainly in regional South Australia, with approximately 5,700 customers receiving drinking water and 89,000 people serviced by either a Community Wastewater Management System (CWMS) or Septic Tank Effluent Drainage Service (STEDS).
 

Restricted Water Customer Research Report

31 October 2017

Restricted Water Customer Research Report

SACOSS commissioned Urbis to undertake research to better understand the profile of people who have had their water restricted, as well as the impact restriction has had on their lives. Through a series of in-depth interviews with customers and key stakeholders, this report also seeks to identify opportunities to strengthen and enhance support provided to those who have had, or are at risk of having, their water restricted.

Financial Counselling Services Guarantee for SA Water Customers Project

31 October 2017

The South Australian Financial Counsellors Association (SAFCA) developed a proposal for a priority service arrangement that will enable SA Water customers to access fast-track financial counselling assistance. Under the model, it is recommended that customers across the state are able to benefit from face-to-face assistance, with a guaranteed appointment within two weeks.