Justice, Opportunity and Shared Wealth for all South Australians

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Concessions & Emergency Relief

Note: SACOSS does not administer these concessions or emergency payments and is unable to directly assist you to access them. For more info on how to apply click on the link below each heading.

Cost of Living Concessions

In 2015 the state government introduced new Cost of Living Concessions, replacing council rates concessions. The concession is paid per eligible household, per year. Homeowner-occupiers receive $200, while homeowner-occupiers who are self-funded retirees with a Commonwealth Seniors or tenants receive $100.

For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

Energy concessions
To help with the cost of energy bills a state government concession is available to eligible South Australians on low or fixed incomes. The energy concession covers both electricity and gas payments (including LPG bottled gas) up to $215 per year.

For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

Medical heating and cooling concession
The Medical Heating and Cooling Concession assists South Australians on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the severe worsening of their condition. It is $215 per year and is available to eligible applicants in addition to the current energy concession.

For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

Water and sewerage concession
The water concession for eligible recipients is 30% of an eligible customer’s water bill.

The maximum and minimum level of the water concession is set out in the table below. In recognition that tenants are not generally liable for the supply charge component of water bills, the concession available for tenants is lower than that available for owner occupiers.

   

Minimum for owner occupier

$185

Maximum for owner occupier

$295

Minimum for tenants

$120

Maximum for tenants

$230

The sewerage concession is $110 per year.

For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

Residential park resident concessions

People who live in a residential park or a caravan park may be eligible to receive a single combined concession to help with their energy, water and sewerage bills.

People who live in a residential park or a caravan park may also be eligible to receive the Cost of Living Concession.

For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

Emergency Electricity Payment Scheme (EEPS)

The Emergency Electricity Payment Scheme (EEPS) is to provide assistance to households in a financial crisis who are unable to pay their electricity debt. A payment of up to $400 is provided to low-income households who have been disconnected or are at risk of disconnection. Applicants are entitled to apply for an emergency electricity payment once every three years after the date of their last EEPS payment. Applications must be completed with the assistance of a financial counsellor.

For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

If you require assistance from a financial counsellor you may contact the Financial Counselling Telephone Help Line 1800 007 007 (Mon to Thurs: 9.30am–8pm and Friday: 9.30am-4.30pm)

No Interest Loan Scheme (NILS)

NILS provides no fee, interest-free loans for people living on a low income.

Loans can be used to purchase essential household items like fridges, washing machines and furniture, education essentials (such as computers and text books) and some medical and dental services, but can’t be used for regular household expenses such as rent, bills or food.

For eligibility criteria, further information and a list of loan providers, visit the NILS website.

StepUP Loan

StepUP Loans are no fee, low-interest loans for people on low incomes to use for personal or household purposes.

For eligibility criteria and further information, visit the Good Shepherd Microfinance website.

Wyatt Trust Financial Assistance Grants

The Wyatt Trust’s Financial Assistance Grants stream provides small, one-off grants to eligible South Australian individuals and families for essential household goods and services, including utility bills, rental or mortgage arrears, essential household furniture or second-hand white goods.

Only people working in a recognised agency on behalf of clients experiencing financial hardship can submit applications for financial assistance grants. For more information, visit the Wyatt website.

Department of Social Services Service Directory

You may search the Department of Social Services Service Directory to find emergency relief organisations near you that provide immediate financial and/or material support to people in financial crisis. The type of assistance offered by each organisation varies, however may include one-off assistance such as:

  • food, transport or chemist vouchers
  • part-payment of utility account/s
  • food parcels or clothing
  • budgeting assistance and/or
  • referrals to other services that help to address underlying causes of financial crisis.