Justice, Opportunity and Shared Wealth for all South Australians

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Concessions & Emergency Relief

Note: SACOSS does not administer these concessions or emergency payments and is unable to directly assist you to access them.

*All concession amounts are indexed each financial year. For the most up-to-date information and details on how to apply, click on the link below each heading.*

Cost of Living Concessions

To help those on low or fixed incomes with cost of living expenses. The concession is paid per eligible household, per year. For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

Energy concessions

To help with the cost of energy bills a state government concession is available to eligible South Australians on low or fixed incomes. The energy concession covers both electricity and gas payments (including fuels used to generate energy such as LPG bottled gas and petrol).

For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

Medical heating and cooling concession

The Medical Heating and Cooling Concession assists South Australians on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the severe worsening of their condition. It is available to eligible applicants in addition to the current energy concession.

For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

Water and sewerage concession

The water concession for eligible recipients is 30% of an eligible customer’s water bill.

The maximum and minimum level of the water concession is set out in the table below. In recognition that tenants are not generally liable for the supply charge component of water bills, the concession available for tenants is lower than that available for owner occupiers. 

 

  Amount (2021-22)

Minimum for owner occupier

$200.90

Maximum for owner occupier

$320.30

Minimum for tenants who pay for all water usage and supply charges

$200.90

Maximum for tenants who pay for all water usage and supply charges

$320.30

Minimum for tenants who pay for all water usage only

$130.30
Maximum for tenants who pay for all water usage

$249.80

 

The maximum sewerage rate remission is $119.50 per annum, however tenants are not eligible for a concession on sewerage rates.

For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

Residential park resident concessions

People who live in a residential park or a caravan park may be eligible to receive a single combined concession to help with their energy, water and sewerage bills.

People who live in a residential park or a caravan park may also be eligible to receive the Cost of Living Concession.

For more information on how to apply call the Concessions Hotline on 1800 307 758 or visit the sa.gov.au website by clicking here

No Interest Loan Scheme (NILS)

NILS provides no fee, interest-free loans for people living on a low income.

Loans can be used to purchase essential household items like fridges, washing machines and furniture, education essentials (such as computers and text books) and some medical and dental services, but can’t be used for regular household expenses such as rent, bills or food.

For eligibility criteria, further information and a list of loan providers, visit the Good Shepherd NILS website.

StepUP Loan

The StepUP program is no longer available. However, existing clients can continue to repay their loans until final completion.

 If you are an existing StepUP client and require assistance with your loan, you will continue to be supported by the NAB and can call them directly on 1800 701 599 with any queries.  Interpreters are available if required.

Aboriginal and Torres Strait Islander clients can access NAB support directly on 1800 966 100.

Wyatt Trust Direct Grants

The Direct Grants Program (Wyatt Trust) provides carefully targeted one-off grants to eligible South Australians.

Applications can only be accepted from professionals working in a recognised organisation, on behalf of eligible clients experiencing hardship. Wyatt cannot accept applications from individuals on their own behalf, and applicants are requested not to contact Wyatt directly.

Only people working in a recognised agency on behalf of clients experiencing financial hardship can submit applications for financial assistance grants. For more information, visit the Wyatt website.

Department of Social Services Service Directory

You may search the Department of Social Services Service Directory to find emergency relief organisations near you that provide immediate financial and/or material support to people in financial crisis. The type of assistance offered by each organisation varies, however may include one-off assistance such as:

  • food, transport or chemist vouchers
  • part-payment of utility account/s
  • food parcels or clothing
  • budgeting assistance and/or
  • referrals to other services that help to address underlying causes of financial crisis.