The Better Practice Guideline for Energy Retailers is a collaborative approach to preventing hardship amongst energy consumers. The objective is to work towards minimising the financial stress experienced by vulnerable energy consumers.
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Energy, Water & Climate Change
Better Practice Guideline for Energy Retailers
24 March 2015
The Death Spiral - Supporting 'On Grid' Consumers Workshop Report
30 November 2014
The SACOSS Death Spiral; Supporting ‘On Grid’ Consumers workshop brought together 30 senior energy market participants from industry, government and the community sector to attempt to reach agreement on a number of key policy initiatives to address the need for ‘on grid’ consumer support in a death spiral scenario.
South Australian Disconnection Project
30 August 2014
A research report into the support the community sector provides to consumers who are at risk of or experience disconnection/restriction from electricity, gas and/or water.
Energy Payment Research
16 July 2014
The South Australian Council of Social Service (SACOSS) has released research about energy payments, having surveyed 600 South Australian households by telephone. The research was conducted for SACOSS by Colmar Brunton Research.
Download Energy Payment Research
Finding a Better Deal Report 2014
1 July 2014
Eight useful steps to follow when trying to find a better energy deal
Download Finding a Better Deal Report 2014
State of the South Australian Energy Market 2013
27 May 2014
A review of the first year of retail price deregulation in SA from the perspective of household consumers.
Download State of the South Australian Retail Energy Market 2013
Keeping The Power On - SACOSS Response to Electricity Disconnections
23 April 2014
SACOSS report providing evidence that the National Energy Customer Framework has failed to reduce the growing rate of disconnections in South Australia. A number of recommendations are made aimed at reducing the rate of disconnections and subsequent impact on consumers.
Download Keeping The Power On - SACOSS Response to Electricity Disconnections - update
Energy Tariffs and Vulnerable Consumers
31 January 2014
A SACOSS Research Report not about the level of prices, but the structure of electricity prices and how they impact on vulnerable consumers. The report considers seasonal variations in tariff, and various use based tariffs, including the use of 'smart meters'.
High SA Electricity Prices: A Market Power Play?
6 December 2013
South Australia has a small and relatively isolated electricity market.
Relative Energy Poverty in Australia
20 November 2013
Research report considers different definitions of energy poverty to identify the households most likely to lack access to energy and considers the adequacy of safety nets for vulnerable energy consumers.
Download Relative Energy Poverty in Australia