The Vulnerable Customers & Affordability Conference 2016: Energy, Water and Telecommunications Program is currently being finalised, and we expect to release the full program soon. Please be aware that what is currently listed below may be subject to minor changes.
Vulnerable Customers & Affordability Conference 2016: Energy, Water & Telecommunications |
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8.30am - Registration | ||
9am - Welcome and introductions, including traditional Welcome to Country by Kaurna Elder | ||
9.15am - Official Opening Address | ||
9.30am - Expert Panel Session Presented by: |
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10.30am - Morning Tea | ||
11.00am - Showcase: Delivering Best Practice Presented by: |
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12.00pm - Lunch | ||
12.45pm - Consumer Spotlight This session will highlight research on a national level to address vulnerability and affordability issues. Victorian and National Energy Customer Framework reforms will be canvassed, along with an overview of disconnection issues. Presented by: |
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1.45pm - Concurrent Sessions | ||
Poverty premium and telecommunications Presented by:
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Consumer complaints Presented by:
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Better practice customer relationships Presented by: |
2.45pm - Afternoon Tea | ||
3.15pm - State of Play Q&A Session What is the current situation for vulnerable customers? What are the key strategic issues which still need to be addressed? What prospects are there that government, business and the consumer sector will be able to respond to these challenges? What are the barriers that need to be overcome? Chair: Panellists: |
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4.15pm - Close of Official Proceedings |