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Review of the Australian Energy Regulator's and Essential Services Commission of Victoria's Frameworks for Customers Facing Payment Difficulties

Review of the Australian Energy Regulator's (AER) and Essential Services Commission of Victoria's (ESC) Frameworks for Customers Facing Payment Difficulties

This report provides an assessment of the ESC’s Victorian Hardship Review Final Report and the AER’s Sustainable Payments Framework. It will consider whether the revised regulatory arrangements provide a sustainable solution that encourages customer choice and agency in the future.

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Published Date: 
Monday, 24 April 2017