The South Australian Financial Counsellors Association (SAFCA) developed a proposal for a priority service arrangement that will enable SA Water customers to access fast-track financial counselling assistance. Under the model, it is recommended that customers across the state are able to benefit from face-to-face assistance, with a guaranteed appointment within two weeks.
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Financial Counselling Services Guarantee for SA Water Customers Project
31 October 2017
Restricted Water Customer Research Report
31 October 2017
Restricted Water Customer Research Report
SACOSS commissioned Urbis to undertake research to better understand the profile of people who have had their water restricted, as well as the impact restriction has had on their lives. Through a series of in-depth interviews with customers and key stakeholders, this report also seeks to identify opportunities to strengthen and enhance support provided to those who have had, or are at risk of having, their water restricted.
Anti-Poverty Week Statement 2017
15 October 2017
10 examples of "poverty premiums" in South Australia.
Download Anti-Poverty Week Statement 2017
Download Fact Sheet on poverty premiums
No. 31, June Qtr 2017: Housing Stress
6 August 2017
Summary of cost of living changes for the June Quarter, with a special feature based on data from the 2016 Census on housing affordability and housing stress in South Australia. The analysis includes a breakdown of housing stress by state electorate because of the importance of housing affordability as an issue in the March 2018 state election issue.
Download Cost of Living Update, No. 31
Water Consumers with a Disability Research Project (JFA Purple Orange)
30 June 2017
JFA Purple Orange conducted face-to-face interviews and an online survey of 129 South Australian residential water customers living with a disability (or have a family member living with a disability) to understand issues faced in terms of use of water, cost and quality of access to water.
Annual SACOSS Briefing to the Minister for Communities and Social Inclusion: Water Pricing Issues Affecting South Australian Consumers
28 June 2017
Annual SACOSS Briefing to the Minister for Communities and Social Inclusion: Water Pricing Issues Affecting South Australian Consumers
The Minister for Communities and Social Inclusion and SACOSS have entered into a Service Agreement where SACOSS is funded to deliver the Consumer Advocacy and Research Fund (CARF) Program. As part of this Agreement, SACOSS is required to provide an annual briefing to the Minister about water pricing issues affecting South Australian consumers. This briefing fulfills this output.
Regulatory Arrangements for Embedded Networks: Snapshot of stakeholder positions
26 June 2017
Regulatory Arrangements for Embedded Networks: Snapshot of stakeholder positions
This report outlines the various positions of key stakeholders as articulated in submissions regarding regulatory arrangements for embedded networks. It provides an overview of the different perspectives in play, as well as an important insight into possible future reform directions.
No Option: Public Opinion and the Prospects of Tax Reform in South Australia
17 June 2017
This report is the third and final in the series based on the survey of 1,000 South Australians looking at attitudes to state taxes. This focuses on knowledge and attitudes to state taxes, and the barriers to tax reform.
Download No Option: Public Opinion and the Prospects of Tax Reform in South Australia
Reality Check: Public Perceptions of South Australian Government Expenditure and Waste
20 May 2017
This report is the second volume analysing the results of the survey of 1,000 South Australians about their attitudes to taxes and government expenditure. This volume focuses on expenditure and challenges the public desire for more spending and the perceptions of waste in government expenditure.
Download Reality Check: Public Perceptions of South Australian Government Expenditure and Waste
No. 30, March Qtr 2017: Energy Snapshot
3 May 2017
Summary of cost of living changes in the March Quarter 2017. Given that petrol price rises were a big factor in this quarter, the report also contains a snapshot of price changes over the last ten years in the key energy commodities: petrol, gas, and electricity.
Download Cost of Living Update, No 30