This Conference will explore vulnerability and showcase better practice in addressing the associated issues. It provides further opportunity to consolidate collaborative approaches to prevent financial vulnerability, facilitate social and financial health and well-being and support businesses in dealing with their customers and communities. This Conference keys in to recent regulatory developments for vulnerable customers and highlights the best opportunities for supporting these customers given transforming consumer protection frameworks.
The Conference sessions will include:
- Exploration of vulnerability including factors leading to and key indicators
- Leading business initiatives and programs
- National research on tariffs, disconnections and fees and charges
- The poverty premium and its implications
- Independent dispute resolution – exploring the systemic issues
Building on the success of SACOSS’ Hardship and Affordability Conferences over the past 3 years, the 2016 Conference will bring together leaders from the energy, water and telecommunications sectors and once again promises to be a significant gathering of policy makers, business leaders, regulators, non-profit organisations and community service providers.