Thanks to all who attended the Consumer Engagement Conference - presentations from the day are now available to download below.
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Consumer Engagement in Energy and Water Regulation Conference |
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| 8am - Registration | ||
| 8.30am - Welcome and introductions | ||
| 8.45am - Official Opening Address - Pat Walsh, Essential Services Commission of South Australia | ||
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9.00am - International Keynote Address - Involving consumers in the economic regulation of water UK regulators have found it increasingly helpful to get customer input on what services, investments and standards are appropriate, not just at an overall advisory level to the regulator but on a company-specific basis with, in some cases, the customer groups “negotiating” with the companies. This session will describe the pros and cons of this approach, drawing from the lessons particularly in the regulation of water in Scotland and more recently also England. Included in this consideration will be how consumers might be involved in regulatory decisions on shortfalls or excesses, compared to estimates that were made in setting the control. Presented by: Stephen Littlechild - to download Stephen's presentation click here |
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10.00am - Consumer Engagement - Purpose, Form and Process Consumer engagement takes many forms and includes one off forums and workshops and ongoing stakeholder consultation groups including Customer Councils. This session will explore different purposes of consumer engagement, highlight forms as well as objectives and process and provide examples. Presented by: Sponsored By: ElectraNet |
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| 10.30am - Morning Tea | ||
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11.00am - Consumer Engagement in Energy Networks in Australia Consumer Engagement in energy regulation has received elevated attention since the AER published its Consumer Engagement Guideline for Network Service Providers and established its Consumer Challenge Panel. This session will explore the impact of these developments on the industry and consumers. Presented by: Sponsored By: Australian Gas Networks |
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12.00pm - The South Australian Context Involving consumers in the economic regulation of water: the Victorian and South Australian contexts. The new Water Industry Regulatory Order no longer constrains the Essential Services Commission of Victoria to accept water supplier proposals (or limits the Commission’s ability to challenge what has been proposed) and provides the Commission with greater responsibility to form views on what services / investments / standards are appropriate and what levels of efficiency the companies should attain. This session will flow from the keynote presentation, and elaborate on the research findings in the Victorian and South Australian contexts. Presented by: Bruce Mountain, CME Australia - to download Bruce's presentation click here |
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| 12.30pm - Lunch | ||
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1.30pm - Consumer Engagement and the Water Industry in Australia The water industry has adopted various approaches to consumer engagement around Australia and this session will highlight some of those approaches. Presented by: |
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2.30pm - Willingness to Pay Research Willingness to Pay research is increasingly used in consumer engagement processes in energy and water regulation. This session will explore best practice in Willingness to Pay research methodology. Presented by: |
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| 3.30pm - Afternoon Tea | ||
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4.00pm - Willingness to Pay Research (continued) Willingness to Pay research is increasingly used in consumer engagement processes in energy and water regulation. This session will explore best practice in Willingness to Pay research methodology. Presented by: |
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4.30pm - Reflections Session Reflections on what needs to be in place for effective consumer engagement: key take home messages from the day Panellists: |
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| 5.00pm - Close of Official Proceedings | ||
| 5.10pm - Post Conference Networking Session | ||
| 5.30pm - Close |