Minor and Intermediate Retailers Research and Advocacy Project (SAFCA)

Many South Australians receive their water and sewerage services from minor and intermediate size providers. These providers are mainly in regional South Australia, with approximately 5,700 customers receiving drinking water and 89,000 people serviced by either a Community Wastewater Management System (CWMS) or Septic Tank Effluent Drainage Service (STEDS).
 
The South Australian Financial Counsellors Association (SAFCA) undertook a research project that surveyed 200 residential home owners who receive one or both services, to understand their levels of customer satisfaction.
 
Download “Minor and Intermediate Retailers Research and Advocacy Project”